Eight years was a good amount of time for an air conditioner and heat pump to last in the city of Phoenix.
My heating and AC repair business has been open for the past 10 years. One thing that I pride myself on is having the best technicians in the business. 100% of the technicians working for my heating and AC repair business are NATE certified. Our technicians are known for top quality repairs and service. If you Google our business and look at our customer service reviews, almost every single one of them are positive. Believe me, I tried to make sure that 100% of them are positive, but you can’t please everyone all of the time. Last month there was a customer that was upset because she found out that her heat pump needed to be replaced. She only had the heat pump for 8 years and she felt that it should last a lot longer because the Phoenix winters aren’t very cold. The service technician tried to remind a customer that the heat pump is used for cooling during the summer too. Eight years was a good amount of time for an air conditioner and heat pump to last in the city of Phoenix. The customer contacted me directly in the office and I personally went to her home to perform a second diagnostic check. I found the same information to be true, so the customer accused my Phoenix repair company of trying to get her to spend more money than she wanted. When the lady posted online, I tried to reason with her. I wanted to make her happy, but she was set on her opinion of the situation.