She apologized for the confusion and found a technician to help with the problem.
I called a commercial HVAC service provider in Phoenix and I made an appointment to have someone come to my business to evaluate my needs. I knew the commercial heat pump and air conditioner were on its last leg. It was the entire reason why I contacted the commercial heating and AC supplier in Phoenix. I wanted an estimate on the work so I could plan for the repairs during the next fiscal year. I made an appointment with the Phoenix HVAC provider. The business provider didn’t have anything available on the day that we called, but they scheduled an appointment for the following Wednesday. I never received a phone call on Tuesday to confirm the appointment. I thought that was odd and strange. When the HVAC service provider did not show up at the business address in Phoenix, I called the service provider. The woman that answered the phone told me that there was not any appointment on the books for my business or my name. I told the woman that I called several days previously and made an appointment. She apologized for the confusion and found a technician to help with the problem. Even though the repairs could not be made on that day, I still received an estimate from the Phoenix heating and air conditioning supplier. The service technician was happy to schedule me for service on a different day, later during the week. I wasn’t ready to schedule the repairs. I only wanted an estimate on the work so I knew what I was dealing with for next year.